Help and support

Liquid is a prepaid wallet for local food and drink spots. You add money to your Liquid wallet, order ahead in the app, and pick up with a code.

Each spot can offer three kinds of discount: flash sales, off-peak discounts and a lock-in rate on money you lock there. A flash sale or off-peak discount can cover the whole menu or chosen items, including buy one, get one deals. At checkout each item gets the single best discount available to it. Discounts don't stack on an item.

At the spots listed in the Liquid app. More spots are joining.

You must be 18 or older and live in the US.

iPhone with iOS 16.4 or later, and Android 7.0 or later. Liquid is made for phones; on an iPad it opens in a phone-sized window.

$10 to $500 per deposit, in whole dollars. Up to $2,000 in any 24 hours, and a wallet balance of up to $2,000.

We add a card-processing fee so your wallet gets exactly the amount you choose. The app shows the fee and the total before you pay.

For example, adding $10 costs $10.61, and adding $100 costs $103.30. The User Agreement has the full table and the exact formula.

Debit or credit card, Apple Pay or Google Pay.

Money is added as soon as your card payment is confirmed, which usually takes less than a minute. If your balance still hasn't updated after that, e-mail support with the time and the amount of the payment.

Deposits can't be refunded or withdrawn, with two exceptions: if you delete your account, we refund your remaining balance to the card(s) you paid with (the card fee isn't refunded); and where state law requires a cash-out, contact support.

E-mail support from the address on your Liquid account. We'll confirm the amount with you and refund it to the card or cards you paid with.

Each spot can offer three kinds of discount: flash sales, off-peak discounts and a lock-in rate on money you lock there. A flash sale or off-peak discount can cover the whole menu or chosen items, including buy one, get one deals. At checkout each item gets the single best discount available to it. Discounts don't stack on an item.

Spots choose whole-percent discounts of up to 50%. On a buy one, get one deal, two of the chosen items make a pair and the cheaper one gets up to 100% off, which makes it free.

Lock money from your Liquid wallet at a spot you love, and every order there paid with that money gets the spot's lock-in discount. The more you lock, the bigger the discount: for example, a spot might offer 5% off when you lock $25, 10% at $50 and 15% at $100.

Locked money can only be spent at that spot and never expires. You can't unlock it or move it to another spot. If the spot leaves Liquid, the money still locked there goes back to your wallet.

Flash sales and off-peak discounts are for everyone, whether or not you lock money. Each item gets the single best discount available to you: a deal on it, or your lock-in rate on the items your locked money pays for.

Your total is confirmed before you pay. If a discount changes in the meantime, the app shows the new total and asks again.

This happens when a discount starts or ends while you are checking out. Nothing is charged until you confirm the new total.

Discounts don't stack on an item: each item gets its single best discount, so different items in one order can have different discounts.

Show your 4-character pickup code at the counter.

You can order only while a spot is open and taking orders. The app shows when it opens next. If a spot pauses new orders, try again later.

The spot updates your order as they prepare it. If it's taking longer than expected, ask at the counter. If there's a problem, open the order in the app and tap Get help.

Ask the spot. If they cancel it, the refund goes back to your Liquid wallet.

The spot confirms your order. If it doesn't within 5 minutes, the order is canceled and refunded in full to your Liquid wallet.

Order and wallet updates are always on. Deal alerts are off unless you turn them on, and then you get one when a spot in your area starts a deal.

In the app, go to Profile, then Notifications. Deal alerts are off until you turn them on.

In the app: Profile.

In the app: Profile, then Delete account. You can also delete your account on the web, including if you signed up with Apple or Google.

We delete your personal details and refund your remaining balance to the card(s) you paid with (the card fee isn't refunded). Records of deposits, orders and refunds are kept for 7 years, as required by law, in a form that no longer identifies you by name.

We put a wallet on hold while a card payment is disputed, or to protect your account. E-mail support from the address on your account and we'll help.

Apply on the For merchants page. Liquid reviews your application and e-mails you.

Yes. The Merchant Guide is a three-minute introduction: what Liquid is, what it does for your spot, and how you get paid. You can also read it as a PDF or download it.

Liquid charges no fee on your sales. You receive the full discounted price of every item, and tips and sales tax are passed to you in full.

Liquid pays out once a week, on Mondays, by Stripe transfer, for orders that are at least 7 days old and not refunded. Each payout shows its orders, discounts, tax, tips, refunds and payout fee. Stripe sends it to your bank on Tuesday, and it usually arrives one or two business days later.

Owners and managers can refund an order in full, or refund single items of it, to the customer's Liquid wallet until it's included in a payout, and anyone on your team can cancel a new order you can't make. Other partial refunds, and refunds after a payout, go through Liquid support.

Confirm every new order within 5 minutes. An order that isn't confirmed in time is canceled and refunded in full, and your spot is paused until you resume. Keep the order screen open while you're open: if no order screen checks in for 5 minutes, your spot is paused too.

Owners invite people from Team in the merchant portal, as a manager or staff member, for all locations or specific ones. Only Liquid support can add another owner.

Contact support from the e-mail address on your Liquid account. We verify your identity before we reset two-step verification.

Liquid support changes these. E-mail us from the address on your Liquid account.